Monthly Archives: February 2012

‘You can pay me now, or pay me later’ is crisis fact, because you will pay

Remember that great Fram oil filter slogan: “You can pay me now, or pay me later.” Consumers clicked. ‘Buy a new oil filter and change your oil now for a few dollars, or pay big bucks for major engine trouble down … Continue reading

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‘Scandal’ could be ‘The West Wing’ for crisis managers

Aaron Sorkin, Martin Sheen, Stockard Channing, Rob Lowe, Allison Janney, Richard Schiff, Bradley Whitford and The West Wing elevated presidential governance and morality during and after the Clinton years. Here’s hoping that Shonda Rhimes‘ Scandal will do half as much for … Continue reading

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Of crises for mayors and generals, some well managed

The former mayor of Niagara Falls, Vince Anello, recently left federal prison after serving two years for taking pension payments he didn’t deserve. Not smart. But what he did yesterday was extremely smart. He knew that once word got out that he’d … Continue reading

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Would modern crisis management have changed presidential history?

In honor of Presidents Day, let’s consider how today’s best practices for managing a crisis might have helped those men in the White House — and even some elected before there was a White House. The most obviously applicable? Bill … Continue reading

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A rare set of smart moves to avoid a labor crisis

We’ve written much in this space about mistakes, self-started crises or those inflamed by bad decisions or stupidity. It might be worthwhile looking at a crisis avoided. Amherst, NY is a suburb of Buffalo. It is, or was, the largest municipality defined … Continue reading

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Puns are stupid, this is simply a crisis lesson about Jeremy Lin

Time-Warner cable initiated its own damaging PR crisis when MSG would not let it broadcast Sabres, Islanders and Rangers games to about 1.5 million subscribers statewide because of a programming contract price dispute. But because MSG also has the Knicks and the hottest … Continue reading

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Just like the captain, Carnival left the social ship as it sank

What if Titanic hit the iceberg killing the same number of people, but somehow managed to keep its four smokestacks above water for the world to see? Welcome to Carnival Cruise Lines‘ daily nightmare scenario. And because this is such an … Continue reading

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