Monthly Archives: December 2011

Simplest words also the hardest: ‘Sorry about that’

Officials deep inside Verizon, sprinting blindly along the path blazed earlier this year by their peers at Bank of America, decided it would help the $15 billion-a-quarter revenue picture to charge wireless customers $2 each time they pay their bill on-line. … Continue reading

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There but for the grace of God go I — avoid getting on this year-end list

A colleague — master beer blogger Rick Lyke, lyke2drink.blogspot.com, sent this link to a year-end list of rascals, miscreants and idiots. If you already know about it because you or your company is on it, well, wince with me. For the rest of … Continue reading

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Media gatekeepers gone, replaced by arbiters of truth — you

My EMA mentor, Peter Kapcio, was one of the first to associate the concept of “management” after the word crisis. He coached, cajoled, directed, scolded and informed CEOs and company leaders from Charlotte to Chicago and all over New York. Mostly he … Continue reading

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Words that wound and why facts are the only defense

In Britain, one of Chelsea’s outstanding defenders, John Terry, faces public disgrace and probable criminal prosecution for allegedly firing a racial slur at an opponent from Queens Park Rangers, Anton Ferdinand. Terry, who captains England’s national “football” team, denied uttering the … Continue reading

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Should crisis managers care about newspapers any more?

No crisis manager worth her pedigree ignores a strong local newspaper when devising client strategy. Social media, local TV and radio kill with a thousand tiny cuts. A newspaper will bury you. There are few examples of newspaper publishers who effectively and … Continue reading

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Always remember friends first, to inform and maintain loyalty

A friend is a professor at Penn State. Among his furious reactions to the child abuse crisis there, one dominates. He’s bewildered. And he’s left to stew about it because the administration neglected to reach out to its employees in meaningful ways early. Crises almost … Continue reading

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When private behavior becomes public scandal

Is what Herman Cain did 10 or 15 years ago with various women when employed in the private sector relevant to his public candidacy today? Are Mitt Romney‘s private spending habits a germain insight into how he might create a multi-billion … Continue reading

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