Monthly Archives: September 2012

Oreo-AMC fun is not a crisis, but if it were, interactive speed worth noting

Oreo and AMC Theaters would seem two brands whose legs would never tangle up. But yesterday they did, in social media, and AMC came out as a major winner, because of some very worthwhile pre-thinking about how to manage and engage … Continue reading

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Johns Hopkins learns the viral power of one bad social media decision

Even in this world of social media aggrandizement, this is almost unbelievable. Johns Hopkins, one of America’s premier medical treatment and research institutions, brought to its knees by one employee’s random — if obnoxious — sports comment. Have we gone … Continue reading

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‘No Fun League’ has a mess on its hands with refs who can’t see straight

The NFL faces a number of significant challenges, including making players safer from concussions, facing the wrath of former players suing the league for inadequate care during their playing days and the usual and random player suspensions for drug abuse. … Continue reading

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Chick-fil-a enters dicey waters where flipflops die on hypocrisy’s shoals

Chick-fil-A dove head first into a crisis earlier this summer. Now, in an attempt to mitigate it, the company with the funny cow ads instead risks alienating its base and locking itself in the “hypocrisy box.” That figurative box, designed by EMA … Continue reading

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Today, when work is calm, is the day to commit to crisis training

We turn today, which at least at this early stage seems devoid of a major crisis, to urge that this is when you need to think about the crisis to come. Murphy’s Law of crisis management states: You will have … Continue reading

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Romney video confirms nothing’s private so act that way

Blessedly put aside whether Mitt Romney lost the election this week with a video showing his view of the government dependency of half of America’s citizenry. Forget, for our purposes, whether this is the truth or a bizarre view only … Continue reading

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Shaun White crashes, but can soar again through crisis management

Shaun White I want to apologize for the unwise choices I made over the weekend and for any inconvenience it caused my family, friends, business partners, the hotel and their guests. I was celebrating a happy occasion with a ton … Continue reading

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