Monthly Archives: November 2012

Character helps rebuild Penn State’s reputation from crisis’ ashes

I did not graduate from Penn State, but I love a woman who did and who loves the place, and so I do too. I’ve now been there a dozen times or so and it’s very special. But it’s been … Continue reading

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American retailers need better answers about garment workers’ deadly fire

Wal-Mart, Disney, Sears, Sean Coombs’ ENYCE and other brands have a lot of answering to do after a fire in a Bangladesh sweatshop last weekend killed 112 garment workers who were paid about 23 cents an hour — $38 a month — … Continue reading

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Should Wal-Mart worry when Jon Stewart fries its reputation?

Jon Stewart’s The Daily Show is a wickedly funny forum for public affairs, politics and satire. But unless you’re promoting your new book [David Petraeus biographer Paula Broadwell’s appearance on the show was the most widely used video clip when … Continue reading

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Rice’s ‘crisis’ easily solved with upfront admissions of facts

Susan Rice, the American ambassador to the UN and heiress-apparent to run the State Department, may be no Condoleezza Rice, it’s still too early to tell. But she certainly knows more foreign policy than Sarah Palin, whom Rice’s primary critic, Sen. … Continue reading

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Singer Susan Boyle’s social media handlers will proof hashtags

My EMA colleague Evan Bloom pointed out a bit of a dustup involving Scottish Singer Susan Boyle, who burst on the scene in 2009 with a voice from the angels that seemingly came out of no where, as did she. The … Continue reading

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Fast food giants deal with challenges differently

Two examples of crisis management — one handled well, the other not so much — came to my attention lately from EMA partners Tom Merrick and Rick Lyke. Gotta love it when colleagues feed you blog subjects. One fast food … Continue reading

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Hostess going down, taking Twinkies, Wonder Bread with it

This is a crisis. Hostess, the maker of all things soft and gooey, decided to close rather than fight with its trucking and baking unions. This is far more than a clash between national union powers and the company’s Wall … Continue reading

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