Monthly Archives: December 2012

2012 in review

The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 600 people reached the top of Mt. Everest in 2012. This blog got about 7,800 views in 2012. If every person who reached the … Continue reading

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NRA’s LaPierre succeeds in stoking, not abetting, gun crisis

Say what you will about the New York Post, but sometimes its blunt headline style brings a stark reality. After NRA vice-president Wayne LaPierre spoke Friday about the Newtown massacre, suggesting the solution is an armed cop in each of America’s … Continue reading

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Instagram sees error, makes rapid amends after social media barrage

We tend to think of traditional companies — Papa John’s, Walmart, Hostess — facing crises driven by social media. Now we can dissect a social media company facing crisis driven by social media. Instagram is not the first to reach … Continue reading

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Dick’s Sporting Goods’ proactivity, linked to social media, wins praise

How extraordinary proactivity can be in a crisis. Dick’s Sporting Goods is today hailed as a leader, a supporter of what’s right and good, for suspending sale of semi-automatic, military grade weapons. The irony is that the company’s unilateral decision to … Continue reading

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NRA gets out front, teachers pressure gun makers, crisis rolls on

The goal of most crisis managers is to end a crisis as soon as possible since reputation damage occurs more from duration than severity. Weeks or months of pounding BP for the Gulf oil spill hurt its reputation less because of … Continue reading

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Newtown is biggest ‘crisis’ NRA ever faced — offer concessions

The National Rifle Association stands in the most unenviable position in this national crisis stemming from the Newtown killings. With a $300 million budget and 4.3 million active members, it’s a powerful and ultimately successful advocacy group. After Columbine in 1999, … Continue reading

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What will we learn from this crisis to avoid more Newtowns?

Everyone suffering a crisis yearns to take away from it something of value. Lessons learned. Mistakes admitted. Perhaps even people fired, or hired. Reputation maintained, or improved. With social media facilitating, the Newtown massacre is a national crisis. It’s a Sandy, … Continue reading

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Wrong information, and a pro spokesman, in Newtown shootings crisis

We’re living through multiple crises involving: guns, facts, schools, mental health, parents, law enforcement, a president, a town, a nation. When a deranged individual goes on a murder spree, we all feel the crisis’ impact in the global village. Before we turn to a crucial component of a … Continue reading

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Measures are in, Papa John’s takes hit after Schnatter’s comments

Papa John’s ubiquitous CEO and Founder John Schnatter apparently damaged his company’s reputation when he said costs he associated with the Affordable Care Act would lead franchise owners to lay off employees or cut back on various services. The implication … Continue reading

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Understanding the New York Post doesn’t make it right, nor hurt its already low reputation

By now you’ve likely seen the picture of the unfortunate [and, indeed, “doomed”] New Yorker, captured by a freelance photographer, scrambling to climb from a subway track a deranged man pushed him to as the train flies into the station … Continue reading

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