Monthly Archives: January 2013

Survey shows crisis plans still not grasping crucial nature of social media

A new, invaluable survey by Everbridge shows what most crisis managers likely surmised, and the news is not good. The survey of 125 corporate, 115 government and 84 health-related organizations’ crisis response teams found that nearly six in 10 [58 … Continue reading

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How Hillary Rodham Clinton can win Congressional grilling crisis

Congressional hearings are usually no-win affairs. The events at issue are past. The senators and representatives care less about the subject than making a name for themselves on television and taking political pot shots at whomever’s in the hot seat from … Continue reading

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AIG communications coup undermined by bad communications

AIG, right or wrong, wears the mantle of the worst financial institution involved in the 2008 Wall Street meltdown. To its credit, the international insurance giant paid back its bailout and worked hard to restore its reputation. For anyone watching … Continue reading

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A day later, a little more revealed by Armstrong, Te’o and ‘T’eoing’

Lance Armstrong’s conversation with Oprah Winfrey finally aired. We mostly know what we already knew. But we heard it from the seven-time Tour de France loser directly. The most instructive part of the interview that I saw was when Lance … Continue reading

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T’eo, Armstrong confessions perplexing, and may not help either

Did Congress slip in a National Day of Confessions holiday when no one looked? Today seems to be the day. Lance Armstrong, seven time Tour de France loser, and Manti T’eo, Notre Dame linebacker and Heisman Trophy runner-up, came clean … Continue reading

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In praise of a brilliant apology strategy: Saying all in three words

No one likes to apologize for mistakes, especially for particularly public, smelly, embarrassing errors already flaunted and publicized by others who flog it into a full-blown crisis. But praise to The Atlantic magazine for reaching the height of brevity and speed … Continue reading

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Coca-Cola faces the ultimate crisis: Does it produce dangerous products?

The crusade to turn sugary soft drinks into this century’s tobacco as a public health issue didn’t start with New York City Mayor Mike Bloomberg, but he sure ran with the idea. Now in the face of this crisis, Coca-Cola mounted an … Continue reading

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