Law of crises: Everyone will have one at some point so stay transparent


Now it’s my turn.

Is steveoncrisis now steveincrisis? Only in a small way — but it’s a good lesson.

One of the key rules of reputation management is that everyone will eventually encounter a situation where they are in the news or face questions and criticism. For me, it’s one of those days.

I’m mentioned in a Buffalo News story about reputation management and crisis work my agency and I have performed over the last 18 months for the Buffalo Municipal Housing Authority.

The paper filed a Freedom of Information Law request and the BMHA complied fully and openly. Transparency is something we recommend to our clients and we listened to our own counsel.

You can judge for yourself the story’s content and value.

From my view, we did strong work under trying circumstances. Ironically, the original engagement came because stories in the News [full disclosure, it is a corporate client of EMA’s, as well] about BMHA asbestos problems were not as complete as the authority felt they needed to be.

We continue to work on those matters and other issues, and there is no secret about it. Never has been.

Media will likely come sniffing around your business from time to time and the best way to handle it is openly, with the facts and transparency.

The content of this blog is about crisis management and mismanagement in a digital age. It originates with Steve Bell, who spent 30 years as a journalist for the Associated Press and in four top editor positions at The Buffalo News. He is now Partner/Director of Public Affairs at Eric Mower + Associates, one of the nation’s largest independent advertising, integrated marketing and public relations agencies, with seven offices in the Northeast and Southeast. Learn more about EMA at http://www.mower.com. Steve’s blog is based on his own opinions and does not represent the views or positions of Eric Mower + Associates.

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About steveoncrisis

The content is about crisis management and mismanagement in a digital age. It comes from Steve Bell, who spent 30 years as a journalist for the Associated Press and as managing editor and editorial page editor at The Buffalo News. He is now Partner/Director of Public Affairs at Eric Mower and Associates, one of the nation's largest independent advertising, integrated marketing and public relations agency with six offices in the Northeast and Southeast.
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