Monthly Archives: August 2013

Did Miley Cyrus create a crisis for herself, or guarantee a career?

All the buzz yesterday involved Miley Cyrus’ performance at the Video Music Awards Sunday night. Even the satirists at the Onion weighed in on mainstream media’s hissy fit over the former Disney star channeling her inner Madonna [who she was made … Continue reading

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Paula Deen racism story too true, too ‘out’ to overcome now

News emerged earlier this summer that cooking giant Paula Deen admitted during depositions in a discrimination lawsuit against her that she had used racial epithets some time ago. Merited criticism and media coverage ensued; she lost her TV show and probably … Continue reading

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Crisis ‘cycle’ demonstrates need for pre-arranged crisis plan

CJR, the bible of traditional journalism, published a story that will not surprise crisis managers, but should make it a little clearer to our clients why you need a crisis plan in place before trouble starts. [Thanks to my EMA … Continue reading

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Sometimes a crisis is so bad, you must throw in the towel and rebuild

The easiest job in America is being a TV weathercaster in San Diego. The forecast is the same 300 days a year because the weather is almost always perfect. Forecasting what Mayor Bob Filner is going to do today and in … Continue reading

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Avoid apology by controlling behavior so ‘sorry’ isn’t needed

Surely sometime, buried deep in the sands of time, back in the ’90s, an angry CEO impulsively fired someone who may or may not have deserved the ax. He or she did so in a fit of irrational anger that … Continue reading

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Fake science creates a crisis of truth for fans of real natural world

My partner and EMA’s executive creative director Tom Merrick felt cheated, and therein lies a crisis for the Discovery Channel, and purveyors of fraud science. If you’ve been anywhere near a TV the last two weeks, you’ll know that this … Continue reading

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How to deliver an effective apology in a crisis, which Braun and A-Rod need to do

With thanks for the inspiration to the Wall Street Journal’s Jason Gay, and in anticipation of 13 Major League Baseball players commenting on their performance enhancing drug suspensions, here is a guide to the correct way to apologize in a crisis. … Continue reading

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