Monthly Archives: September 2013

Pope Francis taking an inclusive, smart approach to Catholic church crisis

In Sunday’s New York Times, columnist Frank Bruni did an excellent job summing up Pope Francis’s recent philosophical offensive to restore the Roman Catholic Church’s credibility. Buffeted by priestly sex scandals and an emphasis on negatives — don’t be gay, don’t … Continue reading

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NASCAR faces scrutiny, loss of competitive credibility creates crisis

Even sports fans not used to closely following NASCAR couldn’t miss the controversy last week that resulted in the Charlotte Observer’s stunning Sunday headline: NASCAR’s latest crisis: what’s real on the track? The story, followed closely by my partner Rick Lyke in EMA’s … Continue reading

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‘Theater of the Absurd’ review demonstrates crisis in public leadership

Colin Dabkowski is the art and drama critic at The Buffalo News. He’s prolific and smart and as a former colleague and current friend, he brings value to a daily newspaper that all the social media “critics” cannot. He’s trained. He’s … Continue reading

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Miley 10 days later, and aggressive handling of a customer complaint

Two links crossed my screen in recent days, thanks to Eric Mower + Associates PR giants Peter Kapcio and Danielle Gerhart. One deals with another look at Miley Cyrus’ VMA performance fallout, and the other is a wild take on … Continue reading

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Social media gives power of one to the customer; service companies take note

Thinking back on the British Empire’s expansive history, what would have changed if, among other notable freedom fighters, Mahatma Gandhi had Twitter? .@FreeIndia sees multiple British troops lining up against the #Mahatma. He sits in cross-legged defiance in the dirt. #peace … Continue reading

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SeaWorld case shows how a crisis takes a bite of revenues

SeaWorld went on the offense earlier this summer against release of a movie that purported to show how the company neglected and abused its orcas and other animals so crucial to its shows. Company officials sent out a rebuttal of … Continue reading

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