Monthly Archives: December 2013

Target breach and Duck Dynasty comments cause crises of confidence

Yikes. In the midst of the holiday season, a born-again Christian spouted off with decidedly un-Jesus-like views of gays. And as shoppers push and shove their way into the last four days of the Christmas shopping season, a giant retailer … Continue reading

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National Security Agency sees need to counter crisis by talking to ’60 Minutes’

CBS Correspondent John Miller’s report last night on 60 Minutes broke little news about the National Security Agency, but was surely interesting from an access point of view. Miller couldn’t resist, nor could his producers, pointing out several times that … Continue reading

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WestJet takes proactivity to new heights

WestJet’s holiday video is sweeping through social media and if you have not yet seen it, take the time. From concepting to execution, this is a thing of beauty. If your eyes are dry at the end, you have Grinch … Continue reading

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Macy’s and Broadway get out ahead of controversy in healthy ways

My hiatus the last few weeks — due to vacation, some inner roilings and Thanksgiving week — did not take place, alas, due to lack of crises worth noting. The best event in crisis management in recent days came out … Continue reading

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