Monthly Archives: March 2014

NCAA, permanently in the crisis business, looks at its coming apocaplyse

The NCAA has more crises on its plate than Malaysian Airlines. And after a ruling in Chicago this week by a regional National Labor Relations Board arbitrator, it’s staring into an abyss similar to the uncharted depths of the southern Indian … Continue reading

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How does reputation management company handle its own crisis?

The test of any company or organization is how it follows its own preachings. That’s why the Catholic Church, the Boy Scouts, BP,  and others get slammed. Hypocrisy. What’s good for others must be good for you as well. So it … Continue reading

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GM, in ignition crisis it managed so poorly, is at least reacting well to social media

General Motors will have its day in court, or in lawyers’ conference rooms where it will settle for hundreds of millions of dollars with victims of its ignition malfunctions. But in the court of public perception, GM is already guilty … Continue reading

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Wouldn’t be St. Patrick’s Day without a good Irish disagreement

On Sunday Guinness, the beloved Irish liquid, ended its sponsorship of New York City’s St. Patrick’s Day parade today in New York City. Why? Because rainbows count more these days than green stripes. Or, rather, there’s more green in a … Continue reading

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GM crisis so enormous it almost defies the usual management approaches to success

Mary T. Barra’s honeymoon ended fast. The new and first woman CEO of General Motors enjoyed the initial accolades, but was probably just heading out the door to visit GM facilities around the world when the ignition switch disaster hit. … Continue reading

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Post-Olympic recap on Under Armour’s speed skating fiasco finds mixed reviews

During the Olympics, when millions of eyeballs focus once every four years on speed skating, Under Armour ran into a buzz saw of skater dissention over its Mach 39 racing suits. Early reports, most prominently in The Wall Street Journal, … Continue reading

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It’s not automatically a crisis when Greenpeace hangs banners from your building

Greenpeace, the saver of whales, the fighter of shale oil drilling, the champion of rain forests, dropped in on Procter & Gamble’s corporate headquarters this week, with typical Greenpeace flare. They apparently snuck in at night. At midday — with … Continue reading

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