Monthly Archives: May 2014

Times’ crisis over Abramson will continue to boil until Sulzberger comes clean

Eric Mower + Associates’ crisis and reputation management guru, Peter Kapcio, always emphasized to clients that the┬ádamage from a crisis comes not from the severity of the act or the impetus for the crisis, it’s how long it lasts. Or, … Continue reading

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New York Times, which creates numerous crises, shows it can’t handle its own

The New York Times, as the nation’s most influential and impactful newspaper, routinely causes a crisis for dozens of people any given day. Its reporting and power unmask wrongdoing, stupidity and greed. The irony is therefore inescapable that when the … Continue reading

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GM’s Barra uses flipside of crisis to accelerate change

As crisis managers everywhere mourn the needless sacrifice of Target CEO Gregg Steinhafel on the altar of failed crisis management, let’s turn to the upside of a crisis: A change accelerator. The Boston Globe spells out the inherent dangers to … Continue reading

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Target CEO shows the cost of ineffective crisis management — unemployment

Now, in the form of Target’s CEO, we know [again] the cost of bad crisis management. President and CEO Gregg Steinhafel┬álost his job yesterday. Could anyone have handled Target’s credit card breach effectively? Maybe, maybe not. But that’s not the … Continue reading

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Silver’s emphatic decision puts pressure on NFL to do the right thing

Los Angeles Clippers owner Donald Sterling apparently told a woman he knows that she should not associate with black people. The Washington NFL franchise has used a racial slur on everything from a stadium to uniforms to millions of jerseys … Continue reading

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