Monthly Archives: September 2014

In trying to end domestic abuse crisis, NFL’s Goodell made multiple errors

By now NFL Commissioner Roger Goodell’s Friday news conference on how the league planned to fix its domestic abuse crisis has been parsed and commented on everywhere. So let’s just take a quick look at why it was almost universally … Continue reading

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Crafting a statement with integrity during a crisis when you’re ‘the bad guy’

We noted here a couple of days ago that the National Football League Players Association planned to appeal Baltimore Ravens running back Ray Rice’s double suspension from his job. Even money he’s going to win — on the issue of … Continue reading

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Goodell now personally doing everything wrong in managing Rice crisis

NFL Commissioner Roger Goodell had a rough week last week. And he didn’t start this one any better. Listen to ESPN‘s Hannah Storm. He apparently had reservations to crack a bottle of champagne on the bow of the latest NFL … Continue reading

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NFL domestic abuse crisis, mismanaged from the kickoff, gets worse as facts emerge

Two days ago, few thought the Ray Rice domestic abuse scandal would cause the NFL additional pain and embarrassment. But it is doing just that. Yesterday more facts came out. A New Jersey criminal investigator told the Associated Press that … Continue reading

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Twitter elevates your carelessness to a crisis, if you’re not careful

What is it about Twitter? Critics and even happy users focus on the restrictions imposed by 140 characters or less. But it’s really the speed, the time, the need to get into the flow seconds faster than the next person. … Continue reading

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Rice crisis continues to batter NFL because it didn’t care enough to get all the facts out

This is a “bad” crisis: One of your most recognizable employees is shown on video stepping over his fiancĂ©e’s unconscious body outside a hotel elevator. This is a “worse” crisis: You treat this event so lightly that you only sanction … Continue reading

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BP fine shows billions of reasons cost went up for mismanged crisis

The headline in today’s New York Times says it all. BP is now and for all time the winner of the Worst Crisis Management of All Time Award. [This title had been held for several millennia by the Trojans for … Continue reading

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