Monthly Archives: March 2015

Now we see why Lufthansa CEO erred in defending pilot training, evaluation

Last week, in the face of a 150-person murder suicide by a Germanwings co-pilot, parent company Lufthansa CEO Carsten Spohr defiantly defended his airline’s pilot training and evaluation process. “I wish you understood my German, because I said twice and I … Continue reading

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What happens when you try to bluff in a crisis

Eric Mower + Associates teaches many executive media and presentation training sessions. Two of the techniques are “stop,” and “facts are your friends.” These seem fairly simple, if not easy to execute. Stop means, answer the question and stop. Don’t fill silence; don’t … Continue reading

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Lufthansa CEO shows how not to respond in a crisis

Even as Lufthansa CEO Carsten Spohr defiantly and defensively told reporters yesterday that the airline, whose subsidiary airliner crashed in the Alps killing 150 people, that the company would not change its procedures, it did. And in an exchange with … Continue reading

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Hillary Clinton’s email crisis not yet ended — by a long shot

Add to the land of lost wishes the desire to see a prominent public figure stand up and tell the world what everyone would instantly recognize as the unvarnished truth: “I used my personal email because I always had an … Continue reading

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