Monthly Archives: April 2015

Fresh dose of social media reality: Prepare for the crisis caused by a hoax

Nevada U.S. Sen. Harry Reid and New Balance running shoes found common ground this week that had nothing to do with working out, something Reid, a former boxer, is known for. They each were thrown into¬†crisis because of a hoax, … Continue reading

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What was Bud Light ‘thinking?’ Well, it wasn’t, that’s obvious. No means no.

Anyone in crisis management long enough will see a vast variety of outside causes: Hackers, embezzlers, liars, cheats, reprobates, felons, and, just plain stupid. The worst crisis cause is a self-inflicted one, the dummy. There are plenty of outside forces … Continue reading

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Have to love a CEO who makes ice cream, and says he’s sorry in a crisis

What’s not to like about ice cream? OK, too much deliciousness adds L-Bs. But we still enjoy it — operative word being “joy.” That may be, at least in part, why we like the effort by Blue Bell Creameries of … Continue reading

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Indiana Gov. Mike Pence missed the ‘perception’ side of new law

Indiana Gov. Mike Pence and his legislative colleagues, and really the whole state, have been in crisis for a week. Despite his protests, based on the facts as he sees them, a law passed about “religious freedom,” has been roundly … Continue reading

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