Times’ FB article sums up ‘death strategy’


The headline on The New York Times opus published yesterday on Facebook’s problems with fake news, racist posts, Russian trolls and the 2016 election posed the following headline:

Delay, Deny, Deflect: How Facebook Leaders Leaned Out in Crisis

Catchy, above the fold, playing on Facebook COO Sheryl Sandberg’s well-known “Lean-In” book and subsequent movement. After reading some 130 inches of copy, I’d say the headline exaggerates or miss-characterizes the story’s content and conclusion. But that’s Facebook’s fight.

What jumped out at me, as a crisis and reputation manager, is how close the headline meshed with what we call “the death strategy,” or, what you absolutely must not do in a crisis. We define it as Deny, Delay, Deceive. Pretty close.

Image result for mark zuckerberg

Whether the Times proved that’s what Facebook did the last two years is for others to decide, though the paper’s reporters followed up hard on the story today, CEO Mark Zuckerberg reacted to it, and a Times columnist weighed in.

Again, I’m not trying to define or evaluate Facebook’s response to the many charges against it. But there on the front page of yesterday’s Times was the embodiment of the death strategy and at least one example of what happens when you employ it. No doubt, members of Congress who already saw Facebook as a powerful enemy in need of stronger regulation will pile on.

And, Facebook executives, already frantic about this possibility, will in the end lose this fight and see its business squeezed as well.

Whether it was Delay, Deny, Deflect, or Deny, Delay, Deceive, Facebook paid multiple crisis managers, lobbying and law firms to avoid the verdict it just received. No knock on those firms, since in my experience consultants give a range of alternatives with attached potential costs of taking one route or another.

My guess is that the Facebook executives wanted to delay, deny and deflect and they did.

 

Advertisements

About steveoncrisis

The content is about crisis management and mismanagement in a digital age. It comes from Steve Bell, who spent 30 years as a journalist for the Associated Press and as managing editor and editorial page editor at The Buffalo News. Until recently, he was Senior Vice President and Managing Director of Crisis and Reputation Management at Mower, one of the nation's largest independent advertising, integrated marketing and public relations agency with nine offices in the Northeast and Southeast. He is now managing partner of Steve Bell Communications LLC.
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s