Author Archives: steveoncrisis

About steveoncrisis

The content is about crisis management and mismanagement in a digital age. It comes from Steve Bell, who spent 30 years as a journalist for the Associated Press and as managing editor and editorial page editor at The Buffalo News. Until recently, he was Senior Vice President and Managing Director of Crisis and Reputation Management at Mower, one of the nation's largest independent advertising, integrated marketing and public relations agency with nine offices in the Northeast and Southeast. He is now managing partner of Steve Bell Communications LLC.

Times’ FB article sums up ‘death strategy’

The headline on The New York Times opus published yesterday on Facebook’s problems with fake news, racist posts, Russian trolls and the 2016 election posed the following headline: Delay, Deny, Deflect: How Facebook Leaders Leaned Out in Crisis Catchy, above … Continue reading

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Kavanaugh’s crisis is good for America

Brett Kavanaugh, U.S. Supreme Court nominee. Brett Kavanaugh, high school sex attacker. How do we rationalize these two dichotomies and come to terms with the crisis he’s in? Let’s state up front, as Michelle Goldberg did in today’s Times, that when … Continue reading

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Let’s talk about the crisis in pro tennis

Most of the dust settled after Serena Williams took on the tennis establishment in the U.S. Open final last Saturday, but the deep crisis in professional tennis will linger for months. What’s left is the mess the mandarins of tennis … Continue reading

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Let’s talk about the crisis in pro tennis

Most of the dust settled after Serena Williams took on the tennis establishment in the U.S. Open final last Saturday, but the deep crisis in professional tennis will linger for months. What’s left is the mess the mandarins of tennis … Continue reading

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Why ‘no comment’ is always the worst option

Some time passed since my last post, but I plan to make them more regular. After 12 fantastic years at Mower, the best independent advertising and PR agency in the East, I decided to go out on my own. Solo. … Continue reading

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What’s a Facebook user to do? Acknowledge the reality of a flawed platform that we’re still going to use

By Steve Bell and Allie Friedman Google [itself a provider of opportunities for intrusion] the phrase “What should people do about Facebook now?” and the first page of responses is all about getting off Facebook. None are from this month, … Continue reading

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Wells Fargo fake accounts crisis still hurting because no one owned up early

Wells Fargo Bank, the nation’s second-largest by deposits, continues to absorb massive hits six months after admitting it opened two million fake bank and credit card accounts to artificially drive sales revenue. The bank fired 5,100 people. Belatedly, the board … Continue reading

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