Tag Archives: Crisis communication

Cardinals’ apparent hacking of Astros scouting raise questions about all major sports teams

The St. Louis Cardinals, one of Major League Baseball’s most successful teams, apparently had front-office personnel hacking the scouting reports of the Houston Astros, which are not. This raises many questions. Like, did the Cardinals’ hackers think the Astros’ scouting … Continue reading

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Tom Brady has a reputation problem, not a crisis, and it’s solvable

The “Deflategate” report is out, and at an inflated 243 pages — plus footnotes — finds New England Patriots quarterback and three-time Super Bowl MVP Tom Brady lied about his involvement and hid evidence that might have incriminated him even … Continue reading

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Fresh dose of social media reality: Prepare for the crisis caused by a hoax

Nevada U.S. Sen. Harry Reid and New Balance running shoes found common ground this week that had nothing to do with working out, something Reid, a former boxer, is known for. They each were thrown into crisis because of a hoax, … Continue reading

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What was Bud Light ‘thinking?’ Well, it wasn’t, that’s obvious. No means no.

Anyone in crisis management long enough will see a vast variety of outside causes: Hackers, embezzlers, liars, cheats, reprobates, felons, and, just plain stupid. The worst crisis cause is a self-inflicted one, the dummy. There are plenty of outside forces … Continue reading

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Have to love a CEO who makes ice cream, and says he’s sorry in a crisis

What’s not to like about ice cream? OK, too much deliciousness adds L-Bs. But we still enjoy it — operative word being “joy.” That may be, at least in part, why we like the effort by Blue Bell Creameries of … Continue reading

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Macy’s and Broadway get out ahead of controversy in healthy ways

My hiatus the last few weeks — due to vacation, some inner roilings and Thanksgiving week — did not take place, alas, due to lack of crises worth noting. The best event in crisis management in recent days came out … Continue reading

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Bank of America, Fox in San Francisco show you can’t make up this stuff

First it was the Fox affiliate in San Francisco reading insulting and concocted names of the four pilots involved in the Asiana crash. Then it was the wizards of social media at Bank of America. I’m not making this stuff up. Who … Continue reading

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