Tag Archives: media

Secret Service must address whether crisis is a one-shot, or a pattern

In the spy novels of John Le Carre, Jack Higgins, Tom Clancy, on up through Daniel Silva, Dick Marcinko, David Baldacci and Vince Flynn, the “honey trap,” is common currency. The old Cold War setup — or maybe it goes back … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Bad things come in threes? Best Buy, Arkansas and Miami in crisis

A new Three Stooges movie comes out soon. But who needs Moe, Larry and Curly on the big screen when you’ve got the antics of Ozzie, Bobby and Brian in real life? Ozzie Guillen, the Miami Marlins manager, apologized in … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , | 1 Comment

Sage Buttry, 100 percent correct, and years too late

Steve Buttry‘s journalism blog caused a major stir in editorial circles in the last week, even though those circles are smaller, dizzier and less relevant — victims of a 20-years-long crisis. He deserves credit for trying to lift, cajole, influence, motivate and/or … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , , , , , , | 2 Comments

When the crisis really is the 400-pound gorilla in the room

What’s your best crisis-management move when the 400-pound gorilla in the room … is a 400-pound gorilla in the room? That’s what officials at the Buffalo Zoo asked themselves late yesterday morning, after a silverback gorilla escaped his exhibit into … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , | Leave a comment

Lance Armstrong quietly wins his own PR Tour

Sports Illustrated, in its cover story naming Lance Armstrong Athlete of they Year some time back asked Armstrong’s young son what the famous cyclist did for a living. The lad nailed it: “He makes them pay.” For anyone who’s tried to … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Keep your crisis out of politics, if at all possible

A crisis is often bad enough just bubbling away with its own acidic corrosion. Do all you can to steer it clear of the political arena if you want to galvanize your organization’s reputation. Look at the hue [from the Obama … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Saying ‘I don’t know’ in a crisis often surpasses saying zip

Most managers will never deal with the terrifying consequences of an earthquake, tsunami, hurricane, blizzard or forest fire. But a select few may want to prepare. The Washington Post published a story Tuesday about what the U.S. Nuclear Regulatory Commission knew, didn’t know, and … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , , , | Leave a comment