Tag Archives: media

Secret Service must address whether crisis is a one-shot, or a pattern

In the spy novels of John Le Carre, Jack Higgins, Tom Clancy, on up through Daniel Silva, Dick Marcinko, David Baldacci and Vince Flynn, the “honey trap,” is common currency. The old Cold War setup — or maybe it goes back … Continue reading

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Bad things come in threes? Best Buy, Arkansas and Miami in crisis

A new Three Stooges movie comes out soon. But who needs Moe, Larry and Curly on the big screen when you’ve got the antics of Ozzie, Bobby and Brian in real life? Ozzie Guillen, the Miami Marlins manager, apologized in … Continue reading

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Sage Buttry, 100 percent correct, and years too late

Steve Buttry‘s journalism blog caused a major stir in editorial circles in the last week, even though those circles are smaller, dizzier and less relevant — victims of a 20-years-long crisis. He deserves credit for trying to lift, cajole, influence, motivate and/or … Continue reading

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When the crisis really is the 400-pound gorilla in the room

What’s your best crisis-management move when the 400-pound gorilla in the room … is a 400-pound gorilla in the room? That’s what officials at the Buffalo Zoo asked themselves late yesterday morning, after a silverback gorilla escaped his exhibit into … Continue reading

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Lance Armstrong quietly wins his own PR Tour

Sports Illustrated, in its cover story naming Lance Armstrong Athlete of they Year some time back asked Armstrong’s young son what the famous cyclist did for a living. The lad nailed it: “He makes them pay.” For anyone who’s tried to … Continue reading

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Keep your crisis out of politics, if at all possible

A crisis is often bad enough just bubbling away with its own acidic corrosion. Do all you can to steer it clear of the political arena if you want to galvanize your organization’s reputation. Look at the hue [from the Obama … Continue reading

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Saying ‘I don’t know’ in a crisis often surpasses saying zip

Most managers will never deal with the terrifying consequences of an earthquake, tsunami, hurricane, blizzard or forest fire. But a select few may want to prepare. The Washington Post published a story Tuesday about what the U.S. Nuclear Regulatory Commission knew, didn’t know, and … Continue reading

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Don’t wait for a crisis to meet your media

Several of us had the good fortune earlier this week to meet with two experienced journalists in Albany. Jay Jochnowitz is the new editorial page editor of the Albany Times-Union http://www.timesunion.com . Susan Arbetter is the NPR correspondent in the state … Continue reading

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Ex-wife spits in the eye of Newt

Say what you will about Republican presidential aspirant Newt Gingrich — his second ex-wife Marianne surely did. We’re not here to judge his character flaws. But he’s no dummy and he didn’t go into last night’s debate in South Carolina unprepared. … Continue reading

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Media gatekeepers gone, replaced by arbiters of truth — you

My EMA mentor, Peter Kapcio, was one of the first to associate the concept of “management” after the word crisis. He coached, cajoled, directed, scolded and informed CEOs and company leaders from Charlotte to Chicago and all over New York. Mostly he … Continue reading

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