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Monthly Archives: January 2012
Why if you don’t nip a crisis in the bud, it will come back to bite you in the butt
Why is it so crucial to handle a crisis properly? Because if you don’t, a crisis is a never-ending chafe on your reputation. It’s the cranky uncle who keeps embarrassing everyone at the dinner table. Or the nagging cold that … Continue reading
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, crisis, Crisis management, Penn State, Sandusky, www.crisisready.com, www.mower.com
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Don’t wait for a crisis to meet your media
Several of us had the good fortune earlier this week to meet with two experienced journalists in Albany. Jay Jochnowitz is the new editorial page editor of the Albany Times-Union http://www.timesunion.com . Susan Arbetter is the NPR correspondent in the state … Continue reading
Ex-wife spits in the eye of Newt
Say what you will about Republican presidential aspirant Newt Gingrich — his second ex-wife Marianne surely did. We’re not here to judge his character flaws. But he’s no dummy and he didn’t go into last night’s debate in South Carolina unprepared. … Continue reading
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, crisis, Crisis management, Gingrich, Maryann, media, Mitt Romney, primary, Republican, www.crisisready.com, www.mower.com, YouTube
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Zappos.com shows how to deliver bad news first
Oops, someone hacked us. Well, someone actually hacked you. Zappos.com had a problem. It handled that problem beautifully, initially by delivering bad news first and with a fix. It delivered facts, did it in a calm way and communicated fast … Continue reading
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, crisis, Crisis management, www.crisisready.com, www.mower.com, zappos.com
3 Comments
Catastrophic crisis only varies in intensity and enormity — apply the same strategies
Google Carnival Cruise lines today looking for a sunny getaway in the Caribbean or Mexico in March and a tragic sight pops up, a massive white luxury ship capable of carrying 4,200 passengers and crew lying on its side in azure … Continue reading
Making Jay Z, Beyonce and Blue happy, at the expense of…
Another installment of the crisis manager’s favorite refrain, “What were they thinking?” Maybe you saw yesterday that pop and rap heroes Jay Z and Beyonce had a baby at Manhattan’s famous Lenox Hill Hospital. http://today.msnbc.msn.com/id/45934223/ns/today-entertainment/#.Tww1JJjN7lI Lenox Hill, no stranger to celebrity patients, … Continue reading
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, Beyonce, Blue, crisis, Crisis management, Jay Z, Lenox Hill, www.crisisready.com, www.mower.com
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Excellent look behind the scenes into Penn State’s crisis
This is an eye opener for crisis managers and university communications experts. It’s from the Washington Post about the first few days of the Penn State/Jerry Sandusky scandal. Very informative. http://www.washingtonpost.com/blogs/campus-overload/post/at-penn-state-crisis-management-meant-monitoring-social-media/2012/01/05/gIQAF1eKoP_blog.html
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, crisis, Crisis management, football, Penn State, Sandusky, Spanier, www.crisisready.com, www.mower.com
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Papa John’s Twitter-borne crisis due to one [fired] employee
@mintymin Minhee Cho Hey @PapaJohns just FYI my name isn’t “lady chinky eyes” http://twitpic.com/84epmb Papa John’s Pizza @PapaJohns We are very upset by recent receipt issue in New York & sincerely apologize to our customer. Franchise employee involved is being terminated 7 … Continue reading
Penn State, mid crisis, gains every advantage in coaching choice counter-attack
Wow. Bill O’Brien‘s news conference performance as Penn State’s new football coach was a tour de force. Analyzing his messaging and the university’s first major counter-attack in the crisis that exploded over the Jerry Sandusky child abuse allegations produces all A’s. … Continue reading
As your kindergarten teacher said: Tell the truth
A few years back, a popular if simplistic philosophy emerged from a bestselling book and dictated that all you needed in life you learned in kindergarten. No doubt we’ve all met a lot of people who act like that. But … Continue reading
Posted in Uncategorized
Tagged #ematalkhuman, @crisis pr, @steveoncrisis, Cain, crisis, kindergarten, nuclear plant, Politico, truth, Weiner, www.crisisready.com, www.mower.com
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Steve on Crisis 