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Monthly Archives: March 2012
The Skittles conundrum, when a crisis is bad and good
Skittles, sitting harmlessly there on convenience store shelves, selling to their fans. Then on a night that now transfixes a nation and motivates it anew to debate race and racism, Trayvon Martin bought a package of Skittles, making them a … Continue reading
Sean Payton smart to face crisis head on, answer questions
New Orleans Saints head coach [for six more days] Sean Payton is smart. True, he’s a Super Bowl-winning football coach and a franchise-resurrecting personality. He also knows how to manage a crisis. The National Football League dropped a ton of hurt … Continue reading
Reebok’s ‘no comment…’ Brilliant or stupid?
“No comment is not an option,” says the wise mentor. “Why?” asked the crisis management neophyte. “If they can’t nail your words to the wall you’re better off, right?” No comment today doesn’t mean what it used to. Today it means, … Continue reading
Plan first so lawyers and communicators form crisis ‘architecture’
Too often, a crisis manager’s task seems like a solo climb up Mt. Washington in a blizzard — cold, lonely and seemingly pointless. Then along comes an expert, a sherpa with chops, to help and guide. Misho Spring’s story in this … Continue reading
Posted in Uncategorized
Tagged #emagency, #ematalkhuman, @crisis pr, Boston, Corporate Reputation: 12 Steps to Safeguarding and Recovering Reputation, crisis, Crisis communication, Crisis management, Levick Strategic Communications, Misho Spring, Public relations, Social media, Weber Shandwick, www.crisisready.com, www.mower.com
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When the crisis really is the 400-pound gorilla in the room
What’s your best crisis-management move when the 400-pound gorilla in the room … is a 400-pound gorilla in the room? That’s what officials at the Buffalo Zoo asked themselves late yesterday morning, after a silverback gorilla escaped his exhibit into … Continue reading
Posted in Uncategorized
Tagged #emagency, #ematalkhuman, @crisis pr, Buffalo Zoo, crisis, Crisis management, Gorilla, media, SWAT, www.crisisready.com, www.mower.com
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In crises, perceptions rule and must be addressed
When going toe to toe with a crisis, understand that perception is your sparring partner, not reality. Many managers feel that their version of the facts is all that matters. And we certainly teach that if you defend yourself against criticism at crisis … Continue reading
Insider trading on the culture of the realm, Goldman’s crisis
Crises come in many forms. Forces of nature. Unanticipated market or executive performance. Honestly bad behavior. Theft. But no individual triggers a crisis like a whistleblower, someone immersed in the facts and culture of your organization whose public story telling … Continue reading
Steve on Crisis 