Monthly Archives: March 2012

The Skittles conundrum, when a crisis is bad and good

Skittles, sitting harmlessly there on convenience store shelves, selling to their fans. Then on a night that now transfixes a nation and motivates it anew to debate race and racism, Trayvon Martin bought a package of Skittles, making them a … Continue reading

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Airlines must have crisis plans, and JetBlue unfurled its today

Anyone who heard even partial accounts of what happened on a JetBlue flight from New York to Las Vegas yesterday had to rub uncomfortably against the horrible memories of 9/11 and United Airlines Flight 93. The JetBlue flight detoured to … Continue reading

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Plan for Supreme Court’s June health law decision now

Many Americans focused this week on three days of presentations before the U.S. Supreme Court on the constitutionality of the federal Patient Protection and Affordable Care Act — a.k.a. health-care reform and Obamacare. http://www.cnn.com/2012/03/27/justice/scotus-health-care/index.html Just as the esteemed and high-powered attorneys advocating their cases … Continue reading

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Sean Payton smart to face crisis head on, answer questions

New Orleans Saints head coach [for six more days] Sean Payton is smart. True, he’s a Super Bowl-winning football coach and a franchise-resurrecting personality. He also knows how to manage a crisis. The National Football League dropped a ton of hurt … Continue reading

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Reebok’s ‘no comment…’ Brilliant or stupid?

“No comment is not an option,” says the wise mentor. “Why?” asked the crisis management neophyte. “If they can’t nail your words to the wall you’re better off, right?” No comment today doesn’t mean what it used to. Today it means, … Continue reading

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Plan first so lawyers and communicators form crisis ‘architecture’

Too often, a crisis manager’s task seems like a solo climb up Mt. Washington in a blizzard — cold, lonely and seemingly pointless. Then along comes an expert, a sherpa with chops, to help and guide. Misho Spring’s story in this … Continue reading

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When the crisis really is the 400-pound gorilla in the room

What’s your best crisis-management move when the 400-pound gorilla in the room … is a 400-pound gorilla in the room? That’s what officials at the Buffalo Zoo asked themselves late yesterday morning, after a silverback gorilla escaped his exhibit into … Continue reading

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