Monthly Archives: April 2012

On the far side of a crisis, Lance Armstrong revealed

Lance Armstrong — cancer survivor and Livestrong foundation progenitor, and seven-time Tour de France winner — is beyond his crisis. Speaking to 5,000 fans Saturday night at the University at Buffalo he came across as genuine, humble, fun and real. … Continue reading

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Burger King enhances reputation while causing crisis for competitors

Smart folks at Burger King, at least in terms of enhancing reputation and pressuring competitors into a crisis. You may have heard the news this week that BK plans — by 2017, according to the fine print — to use … Continue reading

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Anatomy of a crisis and coverup, the John Edwards trial

A Greensboro, NC jury will ultimately decide if former presidential candidate and North Carolina senator John Edwards improperly used nearly $1 million in campaign funds to maintain and hide his mistress, Rielle Hunter. http://wapo.st/IihYbw The jury of public opinion long … Continue reading

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The value of an in-place crisis plan? Priceless

IV4 Inc. is a successful computer technology company in suburban Rochester. http://www.IV4.com. Founded under an earlier name, it recently combined with another similar company with an office in Syracuse and it has 30 employees. Visory [the V] Group in Syracuse started … Continue reading

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Wal-Mart not handling bribery and coverup crisis in effective ways

Few people outside its legion of loyal shoppers and millions of shareholders likes Walmart. Certainly some of its 2 million associates don’t, judging from various lawsuits alleging discrimination in numerous forms. Seen as the bane of small-town business districts, the world’s … Continue reading

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Be especially prepared for the crisis everyone sees coming

Nearly all discussions of crisis management focus on the crisis that drops from the sky, sneaks up on a client when she’s asleep or results from the surprise actions of some rogue in the chain of command. What of the … Continue reading

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You are your job, and your job is you and you better act that way

Peter Shankman wrote what is sure to be a much-discussed, linked to, forwarded and debated piece for PR Week. One thing it should not be is questioned. He’s so correct. We are no longer one person “at work,” or, “on the … Continue reading

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