Monthly Archives: May 2013

A graduation ‘address’ about crisis management

As our nation’s leaders, academics and comics travel out to deliver commencement addresses, several good ones from this year, and past years, circulate on the internet — something few, if any, graduation speakers predicted in the 1970s would exist by now. … Continue reading

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Weiner case study: When does the public forgive bad behavior?

Anthony Weiner, when last we checked, remained fodder for brilliant tabloid headlines. From the New York Post: “Weiner Exposed,” [subhed: “Battle of the Bulge”] heralded his downfall in 2011 when he apparently texted a picture of his apparatus to a … Continue reading

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Rutgers continues to trip over the foot in its mouth

The low-hanging-fruit topic for a post on crisis management today would be the fire on the Royal Caribbean’s Grandeur of the Seas, which thankfully did not hurt any of the 3,000 passengers and crew. The cruise ship industry is in … Continue reading

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Abercrombie attitude, publicity and protest create crisis as sales drop

Abercrombie & Fitch and its brash CEO Mike Jeffries really have a crisis now: The company announced Friday that sales went down 17 percent for the quarter. While sales tanked in part before a renewal of the controversy over remarks … Continue reading

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Law of crises: Everyone will have one at some point so stay transparent

Now it’s my turn. Is steveoncrisis now steveincrisis? Only in a small way — but it’s a good lesson. One of the key rules of reputation management is that everyone will eventually encounter a situation where they are in the news … Continue reading

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U.S. military hits bad publicity trifecta over crisis in sexual assaults

If you must report bad news, you can’t do much worse than hitting a journalistic trifecta of sorts, as the U.S. military did today with a report that estimates there were 26,000 sexual assaults last year in the four service … Continue reading

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While Americans fret over other crises, Bangladesh textile toll rises and pressure mounts on U.S. clothing giants

In recent weeks, Americans’ attention focused on the Boston bombings, blizzards, floods and wild fires and, if their eyes looked overseas, North Korea’s threats and the Syrian civil war catastrophe. But the April 25 collapse of a Bangladesh textile factory … Continue reading

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